According to the Standish Group (1994), the primary contributor for project success (projects delivered on-time and on-budget) is great customer involvement. Knowing that, it makes sense to define best practices for dealing with customers. In the coming months, we will look at best practices for customer involvement that deal with all phases of the software life cycle.
Steve Miller is the Vice President of ALM Solutions for AutomatedQA. With over 25 years of experience, Steve has extensive knowledge in project management, software architecture and test design. Steve publishes a monthly newsletter for companies that design and develop software. Be sure to check out our other newsletters.
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