In the same way that math is a learned skill, project management is a learned skill. You can get better with practice, instruction, and mentoring. Avoid being surprised by the new job requirements, acknowledge it is a new role for you, and seek a mentor to help you navigate.
One of the most challenging moves in any project manager’s career is the first big step from tech lead (or lead analyst or subject matter expert) to rookie project manager (PM). I’ll refer to the “before” role as tech lead in the text below, but basically I’m talking about transitioning from being primarily a DOER (tech lead) to the role of someone who organizes, prioritizes, and facilitates work for DOERs (project manager) while trying to keep an eye on the bigger picture.
It doesn’t seem like it should be such a big step; many of the skills required are similar and it seems like a natural career progression. But the perception that it is a baby step rather than a leap is an illusion that can result in needlessly skinned knees.
There are four big reasons (and several smaller ones) behind the challenge:
1. Vision
The tech leader’s role is to identify ambiguity in the project boundary (“Is feature X in or out?”) and the PM’s role is to resolve the question with discussions, decisions, and assumptions (“For now, we will assume feature X is out of scope.”) that are confirmed by project sponsorship. The PM is responsible for creating, defining, negotiating, and maintaining a common shared vision among project sponsors and the project team. The additional responsibility and the communication and diplomacy required to manage across the different parts of the organization can be a painful surprise, particularly if the new PM doesn’t realize the work is required from the outset.
2. Priorities
Tech leaders are responsible for validating and implementing project priorities within their domain. A project manager typically works with sponsors and tech leads to clarify priorities for the project (a collection of domains) and communicating them to the tech leads. The new PM may have little or no experience establishing priorities and actively working to balance the needs of multiple stakeholders within an organization. Communicating priorities effectively is a challenge.
3. Pushback
A good tech lead tries to do the best he can with the resources available; while a good PM does so as well, a PM has a different responsibility to senior management: to push back firmly but respectfully on irrational demands. A common explanation for delay you might hear from a tech lead is “I can’t get time to work with person X...” in which X is a key stakeholder. A project manager must push back hard on anyone whose availability jeopardizes the project’s ability to achieve its schedule, scope, and resource goals, assuring any consequential delays are escalated to project sponsors for consideration. If sponsors can’t or won’t remedy the problem, the project manager assures they are aware of and accept the implications.
4. Doing versus Managing (and time management)
When things aren’t going as expected, it’s common that the tech leader’s first response is to work harder. What may be more challenging for the new project manager is developing the discipline to balance doing and management. When a project slips behind, should he or she do more (and manage less) to catch up? If not carefully approached, this dilemma is an invitation to a death spiral; the PM works more and manages less, leading to more ambiguity and fuzzier priorities that create more work (and rework) and more need for management and an increased temptation to do even more (and manage even less).
Becoming an effective project manager is a process of skill building and talent refinement. Many successful tech leads have the raw materials, but fail before they have had a chance to refine them. What can you do to improve your performance and chances of success?
Probably, the best advice is to find a mentor. Find a project manager you trust who can meet with you on a regular basis (maybe two to four times per month) to review your project, your progress, your challenges, and your proposed approach to addressing them. A good mentor can help you identify fuzziness in the vision that should be clarified, priorities that are unclear or appear inconsistent with your behavior, help you identify when you might need to push back on your sponsors or your team members for more information or guidance, and work with you to confirm your balance of doing work and managing work. A good mentor helps you learn from their experience, without requiring that you make every mistake on your own several times over before you learn from them.
With guidance and practice, you will develop better instincts at these essential areas that can serve you while you refine some of the more subtle project management skills such as:
- Risk management
- Leadership
- Diplomacy
- Negotiation
- Communication
- Contract Management
- Planning
In the same way that math is a learned skill, project management is a learned skill. You can get better with practice, instruction, and mentoring. Avoid being surprised by the new job requirements, acknowledge it is a new role for you, and seek a mentor to help you navigate.
