This paper's purpose is to help you recognize customer needs - whether stated or implied - and turn them into an effective software testing process. It explores requirements gathering techniques, test efficiency, communication skills, and persuasion tactics.
The level of quality a product will attain usually comes down to a business decision. While testers understand how to ensure a top-notch product, the customer sponsoring the development may balk once time and labor start translating into dollars.
This paper's purpose is to help you recognize customer needs - whether stated or implied - and turn them into an effective software testing process. It explores requirements gathering techniques, test efficiency, communication skills, and persuasion tactics.
Sue Bartlett does consulting in Software Testing and Test Management and teaches classes in both as well. Over the past twenty years, she has been involved in software testing and management for products ranging from Computer Aided Design systems for mechanical and electrical engineering to color postscript printer software to Internet systems. Sue has also worked in Software Process Improvement initiatives and other R&D and test improvement activities throughout her career. She is actively involved in SQA education through teaching and a local quality conference.
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