You, like many others, may be wondering what exactly Kaizen is and Where are we going to use it. Imagine your company produces totally defect-free products for customers, always within planned schedules. Imagine your marketing team turns every opportunity into a remarkable business, your company's billing department produces error free invoices every time, and the airport handlers never, ever lose your bags. Everyone is expecting perfection.
The success of our businesses demands more perfection out of you today than any other time in history. To survive and succeed we need to continuously improve our ability to meet expectations of high quality at low cost and on-time delivery, every time. Kaizen exactly helps us to do that.
In Kaizen, we are simply saying, "let's make a better use of the existing resources, in particular, our own people." The Kaizen business strategy involves everyone in an organization working together to make improvements without large capital
