The objective of this paper is to establish an analogy between the Information Technology Infrastructure Library (ITIL) version 3.0 and the Capability Maturity Model for Services (CMMi-SVC).
Underlying support for life cycle as described in ITIL version 3.0 becomes the binding element of the two models, ITIL V3 and CMMi-SVC. This paper initially describes how CMMi-SVC was evolved out of CMMi maturity model for software development. Later it goes on to compare the ITIL version 3.0 and CMMi-SVC by bringing out the common core across the two models. Life cycle being a common core across software development and service bridges the gap between the “build” and “run” areas.
By establishing a mapping of CMMi-SVC and ITIL Version 3.0, research and development activities in the respective fields can be better coordinated. Going forward, maturity model constructs can be cross leveraged and a maturity model for services which reflects the best practices from both the disciplines would be a definite outcome. Coordinated research effort is bound to result in a wider acceptance and adoption of the above frameworks by practitioners, with an ultimate business benefit.
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About the Authors:
Nikhil P Desai
Vyjayanthi Bharadwaj
Uday Nagarkatti
Bipin Paracha
