There are a lot of COTS products nowadays that can be customised through configuration and scripting which can significantly change the functionality, so are these still COTS or are they MOTS (Modified-of-the-shelf) or are they something else?
My specific question is about ServiceNow where you can modify the CMDB structure, change and add workflows; create scripts and even change the layout of screens etc. All of this is done through ServiceNow itself and you do not need to develop any 'external' code. Remedy is another tool where this happens.
So do these changes mean that it has been "modified"; is it just a configuration of a COTS, or is it something else?
Thanks
Gary.
