Observing customers in a usability lab can be invaluable for improving product design. But, once your software leaves the lab, do you know what your customers are actually doing and whether or not your software meets their expectations? Learn how engineers on the Microsoft Office team apply a variety of software telemetry techniques to understand real-world usage, how the results drive product improvements, and how you can apply similar techniques.

Testing regulated software is often seen as a tedious job that generates stacks of documentation and is subject to crippling rules. See five of these assumptions exposed as mere myths, and learn how regulated testers can use the same approaches, techniques, and tools at any other tester's disposal while still passing a process audit.

Modern applications operate in highly integrated environments, and critical systems rely on massive amounts of data that likely contain sensitive information. Discover useful strategies for preparing your baseline, handling interfaces, designing input data, and planning for output results.

This is the true story of freedom from the monotonous work of checking. It is the story of what happened when a few passionate testers took responsibility for their own education and fun in testing. Explore how they test, learn, and contribute to the open source.