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Quality Assurance as a Service Organization "QA is the bottleneck” ... "Why does QA take so long?" ... "You need to test faster." Often, key project stakeholders either do not understand QA or have difficulty quantifying the effects that increasing or decreasing test time will have on the project. First American CREDCO found the solution was to turn QA into a full service organization, complete with a "Quality Rainbow" menu of options to be purchased. Want it quicker and willing to accept a higher risk? Then select from Column 1. Want low risk and willing to take the time to ensure the product is pristine? Then select from Column 5. Whether your test team is small or large, you can learn to "in-source" QA services, set time and efforts expectations up front, and measure the value of QA activities so that QA does not become a roadblock to project success.
- A method to specify and quantify the services provided by a QA group
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Sandi Oswalt, First American Credco
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Establishing Best Testing Practices in Your Organization The path to best testing practices begins with communication. By building relationships with a product's key players-developers, analysts, and end users-your test team can achieve a higher level of both quality and customer satisfaction. Discover the link between effective communication and implementing critical step-by-step test processes such as test conditions, test case design, test data construction, and reporting.
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Michelle Lynn Baldwin, Booz, Allen & Hamilton
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Introduction to Usability Testing What is usability? Why is it important? If these questions wake you in the middle of the night, then this presentation is for you. Cheryl Nesta discusses the relevance of usability testing within the broad framework of quality assurance and appropriate expectations based on its uses and applicability. Explore methodology, process flow, goal identification, and definition. Real-world examples create a hands-on introductory experience.
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Cheryl L. Nesta, Vanteon
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eXtreme Programming Meets Measurement With the Internet explosion creating new "e-somethings" daily, and society embracing X-anything, it should come as no surprise that eXtreme Programming is the latest concept to hit IT. Forget the visions of IT managers projecting themselves off a cliff with bungee cords and a laptop-eXtreme Programming is more mainstream than renegade, offering a mixture of old and new, tried and true all bundled into one. Learn what eXtreme Programming is all about and how it differs from other development methodologies. Discover what can and should be measured in an eXtreme Programming environment and how to fit X-Measures in with a regular measurement program.
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Carol Dekkers, Quality Plus Technologies, Inc.
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