Each generation of technology-from mainframe to the Internet-creates many opportunities for businesses to try new things. But with uncharted territory comes exponentially increased risks. One way to reduce risk is to implement effective software quality processes. However, the investment required to improve development and testing infrastructures can be significant. Richard Bender addresses fourteen major areas of opportunity that underscore why this investment is critical if an organization is to succeed. He covers areas such as increasing project failure rate, the limited supply of software professionals, rising support costs, and the implications of eCommerce.