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Held Hostage by a Prima Donna This installment of Management Chronicles relates the story of an office that has been overtaken by the whims of a real prima donna. Is the value of one indispensable person worth risking the productivity of the entire team? Author Esther Derby offers her insights.
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Say It . . . Don't Stew In It Managers aren't mind readers. Translate vague grievances into concrete recommendations for generating change in your workplace.
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Are We There Yet? Create project dashboards to display project progress and drive your team to success.
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Bulking Up How can strengthening people skills, such as teamwork and communication, help shape you into a top-form tester?
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Changing Minds About Context Switching Turn to The Last Word, where software professionals who care about quality give you their opinions on hot topics. This month, Johanna Rothman explains what technicians can do to convince management that context switching in the technical world is a sure-fire means to a late project.
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The Short Management Lifecycle Every manager has a story to tell. Find out how one management professional tackles a fictional dilemma. The story may be made up, but the solutions are tried and true. In this installment, Patrick Bailey tells the harrowing tale of a skilled technician-turned-manager who finds himself in a sticky situation with his CEO.
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The Good, the Bad, and the Agile Customer What do you do when assigned the role of project customer, with a team that has never worked with a customer, building an application that was barely thought out? Sound like a nightmare? It doesn't have to be. Find out how one project manager beat the odds to produce a high-quality, on-time release.
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Sustainable Change We're pleased to bring you technical editors who are well respected in their fields. Get their take on everything that relates to the industry, technically speaking. In this issue, Brian Marick suggests three ways to combat recidivism on your projects.
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Metrics Motivation Typical metrics are used to predict an outcome by comparing plans to actual results. They are objective and don't influence what you are trying to measure. Biased metrics, on the other hand, are a valuable tool for deliberately altering behavior to improve the performance of a group. Find out how biased metrics can be used on your projects to pinpoint problems in specific areas and to influence people to fix them.
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No More Middleman Every manager has a story to tell. Find out how one management professional tackles a fictional dilemma. The story may be made up, but the solutions are tried and true. In this installment, Esther Derby tells you how to stop playing "Manager in the Middle" and get your team members talking.
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