Every action elicits a response, but sometimes that response is not what we expect. These anecdotes from industry experts are good examples of how our best intentions don't always match our plans.

A defect management system contains data such as how many defects have been raised, the priority and severity of individual defects, and even who is raising them. This information is regularly used by program and test management to guide decision making. In this article, Dan Minkin proves that an experienced test manager can gather useful information by looking at more than just the defect management system's data.

Scrum's relentless "inspect-and-adapt" cycle leads to change beyond software development practices. Scrum teams have reported changes in the way they think about human resources management. This article outlines ways Scrum teams may want to modify HR's beliefs and practices.

The continued rise of the business analysis profession has led to a surge in software tools specifically designed for the business analyst. Find out what types of tools are in the marketplace today and how to select the right business analysis software tool for your organization.