Wondering why—with all the jobs you've applied for—you aren't getting noticed? Take it from Xojo CEO Geoff Perlman; it isn't just your programming or testing skills that will land you a job. Far from it. Geoff knows from experience that hiring the right individual is a careful blend of skill, fit, and passion.

Metrics can be enormously helpful, but only if they’re used correctly. Abuse them, and they will drive dysfunction. Study the stories behind the data to find the real value.

People often point to requirements documents and process manuals as ways to guide a new tester. Research into knowledge transfer, as described in The Social Life of Information, suggests that there is much more to the process of learning. Michael Bolton describes his own experiences on a new project, noting how the documentation helped ... and didn't.

Fed up with good-ol'-boy salesmen, a manufacturing mindset, and just-get-it-out-the-door directions? A little assertiveness, a few ounces of patience, a dash of charm, a lot of leadership, and some attitude adjustment by everyone might help. Read how one manager made the world a better place to work one small victory at a time.