This article makes three points. First, errors happen. Second, systems can encourage errors. Third, a basic understanding of the kinds of errors humans make can help us design better systems. Here are some suggestions to help avert trouble.
 

Collecting and analyzing some simple measures on your application development project will provide a set of building blocks that can be used to manage your projects. This data will improve your success rate and reduce project development risk. Here are some simple measures that can improve your development efforts.

Envision a slow day, a slow meeting, and someone says in a nonchalant manner something like, "Raise your hand if you want to do a CMM." Only two hands go up—but it makes a difference whose hands. From this casual setting develops an all-out effort involving hundreds of people in training, implementing, and integrating the CMM into the development culture. Here is the story of how one large financial services company mobilized for its CMM initiative.

When you approach a process problem in the way your workgroup functions, you're implementing an organizational change. Organizations are systems of complex interrelationships. Explicit models can help you make strategic changes.