Lean Six Sigma is a leadership methodology that significantly improves process quality, speed, costs, and agility. One of the concepts applied is called a pull system, and in this article Steven Bonacorsi explains how to design one for your process. Doing so will help you to stabilize a process flow into a predictable work control system.

In his CM: The Next Generation Series, Joe Farah examines the following three steps that deal with process: defining the process, automating the process, and improving process quality. When a process is automated, problems can be repeated and are much easier to diagnose and correct. As the problems are corrected, we attain higher quality.

Great tools and process are not the best formula for software configuration management excellence. Leslie Sachs writes that the most important resources for configuration management excellence are people—the technology professionals and the leaders who guide the team toward CM excellence. This article will help you understand what psychologists have learned regarding some of the essential qualities found among top leaders and others who consistently achieve excellence.

Engineers know the importance of process and quality, and many engineering disciplines emphasize quality control and quality assurance. Some people enjoy the challenge of focusing on quality, while others find it a necessary but less than exciting chore. Leslie Sachs looks at some of the factors that impact process and quality.