The most common approach for process improvement is to document all processes. This process-centric approach can work, but it has a high risk of failure. Neil Potter and Mary Sakry discuss an approach to scoping an improvement program based on problems and goals of the organization. Learn how to use this approach to make sifnificant progress on real issues and on the process improvement model or standard you are trying to achieve.

Discover ways to develop and operate a team that can rapidly produce a tested, documented, and deployed application in less than three months! This presentation identifies important people, processes, and technologies that must be in place to ensure application success. Gain insight into what fails most often on rapid development, and learn what structures must be in place to succeed.

Examine how Information Technology (IT) asset management methodologies can reduce your organization's IT budget between five and thirty-five percent. Kathy Shoop discusses the critical components to deploy, the challenges of implementing such a program, and the limitations of asset management tools such as spreadsheets and in-house development efforts. Discover the best practices for implementing an asset management initiative in your organization that will result in immediate cost savings.

Using a real-life case study, Jeanette Horan presents how the search for product quality improvement at Lotus led to the realization that the software measurement process needed to be changed to drive organizational priorities. Learn how a cross-functional team provided recommendations for a new process, standardized on core metrics, and implemented a new self-service application. Discover how the use of innovative technology and active participation by the stakeholders resulted in a consistently streamlined process that allows fact-based decision making resulting in improved product quality and customer satisfaction.