Burn-down charts have become a popular project artifact, but too often, people accept the default chart from whatever project management tool they're using. What choices can we make about the chart format and scale that will help us create charts that answer the questions that are really important to us? And when the chart looks "funny," what could it possible mean?

It's easy to get caught up in the inertia of a project and forget to ask exactly what we are developing, who our customers are, and what their goals with our software might be. Few software projects have the time and budget to figure out what their project is through trial and error. Getting clarity on project focus not only helps productivity, working to create software that people actually need increases our chances for success.

People often point to requirements documents and process manuals as ways to guide a new tester. Research into knowledge transfer, as described in The Social Life of Information, suggests that there is much more to the process of learning. Michael Bolton describes his own experiences on a new project, noting how the documentation helped ... and didn't.

Self-organizing teams still need managers. But those managers need to rethink how they do their jobs and consider how much self-management the team can take on. Finding the sweet spot between hands on and hands off is the key.