For testers, finding defects is a way of life. However, we usually don't reflect on what an undiscovered defect can cost a business or how much it costs to find defects late in development. Geoff Horne seeks to put real costs on both of these situations and looks at practical ways to reduce the costs of not finding defects. With real-life case studies that you can use to justify the need for more testing, Geoff provides simple measures and statistics to calculate whether your allocation of testing dollars is too high, too low, or just right. Learn to show how testing can actually save money and how to get the best return for your testing dollar. After all, stock market investors assess their options based on risk and potential return. Why should testing be any different?

With billions of dollars changing hands every day, financial trading systems demand extremely high accuracy and reliability. So, how do you improve test process performance in the areas of time to market and efficiency and at the same time reduce failures? Over the last three years, using process and project measurement data as a guide, SIAC has focused on doing exactly that. Steve Boycan highlights the key elements of the process changes that have led to SIAC's current performance: the use of a rigorous requirements engineering process; controlled parallel and iterative work flows; changes to the level of abstraction in test documentation; emphasis on test planning, analysis, and design; causal analysis; and improving the test team's skills.

"QA is the bottleneck” ... "Why does QA take so long?" ... "You need to test faster." Often, key project stakeholders either do not understand QA or have difficulty quantifying the effects that increasing or decreasing test time will have on the project. First American CREDCO found the solution was to turn QA into a full service organization, complete with a "Quality Rainbow" menu of options to be purchased. Want it quicker and willing to accept a higher risk? Then select from Column 1. Want low risk and willing to take the time to ensure the product is pristine? Then select from Column 5. Whether your test team is small or large, you can learn to "in-source" QA services, set time and efforts expectations up front, and measure the value of QA activities so that QA does not become a roadblock to project success.

• A method to specify and quantify the services provided by a QA group

You have heard about agile software development techniques such as eXtreme Programming (XP), Scrum, and Agile Modeling (AM). The industry is buzzing with everything from "this is the greatest thing ever" to "it's just hacking with a fancy new name." Comments like "there is no place for testers because developers and users do the testing now" and "testers play an important role in the agile methods" are both common. Scott Ambler, an early proponent of the agile movement, explains the fundamentals, values, and principles of agile development. He describes a range of agile techniques and explores many myths and misconceptions surrounding agility. Agile software development is real, it works, and it may be an important part of your future in testing. Better testing and improved quality are critical aspects of agile software development, but the roles of traditional testers and QA professionals on agile projects remain unclear.