development

Software design is about change. A good design facilitates adding features—and adding new developers to the team. Yet any change to the code impacts design and can damage existing functionality. Without design idioms and practices, the code can degrade into a maintenance nightmare...

When new developers and testers join the company, we want them to learn the “way we do software here.” So we give them the “stone tablets”―the volumes of process documentation― to study. However, the problem is that the details in this documentation are primarily for beginners and don’t...

As testers and test managers, we are frequently asked to report to stakeholders on the progress and results of our testing. Questions like How is testing going? may seem simple enough, but the answer is ultimately based on our ability to extract useful metrics from our work and present...

The keys to delivering better software lie in understanding what customers want―even when they are unable to articulate what they want―and being able to create a system that will improve the end users’ work. This is why your starting point should be understanding the differing, and...