personality matters

Leslie Sachs writes how dysfunctional operations teams are often a consequence of a dysfunctional organizational culture that breeds distrust and results in employees who just sit back and allow disasters to occur. If you want your organization to be successful, you need to ensure that you drive out any aspect of learned helplessness and embrace a positive culture that enjoys a can-do attitude!

Leslie Sachs explains what to do when members of your team exhibit overly aggressive or downright combative behaviors. Because you’re unlikely to change your colleagues' modus operandi, it is wise to instead consider how your DevOps effort can benefit from taking into account some typical behaviors of people with Type A or Type B personalities.

The root cause of bad service may have much to do with a personality trait known as anxiety and the often-dysfunctional defense mechanisms people resort to in an attempt to deal with its discomfort. If you want your IT operations group to be successful, then you need to consider the personality issues—at both the individual and group levels—that may impact their performance and your success.

The year ahead likely will be filled with unprecedented challenges in terms of both technology and business demands. While technology and business needs are certainly complex, the people and personality issues may be even more challenging to deal with. This article will get you started with tackling some of these people-related challenges that you will likely encounter in the coming year.