qfd

Organizations are recognizing the need for strong process architecture to manage their operations. Increasing acceptance of International models and practices like CMMI, ITIL, Six Sigma stands testimony to the fact., In such a scenario, it becomes imperative that organizations have a clear strategy when they put in place a process improvement program. In other words, the process for implementing a process improvement program also needs a proper structure. Using Quality Function Deployment (QFD) as a tool for initiating a process improvement program could come in handy.