Incorporating Legal Standards for E-Commerce Quality into Testing

As the Internet continues to profoundly transform our global economy, testing to external standards is taking on new meaning-and a new sense of urgency. Software applications are increasingly challenged to meet expectations of usability, performance, and reliability. James Speer describes a practical approach for testing legal aspects of e-commerce applications using techniques refined in regulated industries. Explore a conceptual framework for requirements testing that accommodates policy issues.