ITIL and You: The Perfect Match

ITIL (IT Infrastructure Library) is a flexible framework for implementing IT Service Management within an organization. Since its introduction in the 1990s, ITIL has mostly been applied within IT operations and excluded from software development; however, more and more IT departments are now asking development to join in. ITIL offers an extensive set of management procedures that are intended to support businesses in achieving higher value for their money and improving quality across the breadth of the IT infrastructure. Join Michael Giacometti to learn what ITIL is and why it is gaining in popularity. Find out how implementing ITIL processes can significantly improve both your time to market and the quality of your software. Michael explains what to do to gain better information about your development and new ways to control investments and quality. Learn about the ITIL framework and see if it is the perfect match for you and your organization.

• The ITIL framework for service management processes
• ITIL concepts you can use even if your organization has not adopted ITIL
• Ways to enhance your customer relationships with ITIL practices