Lesson Learned in the 24/7 Online Web World

Managing a successful, rapidly changing Web site and trying to track the bugs is a never-ending process. Every release brings new challenges-identifying a bug that's causing havoc, creating patch solutions, and strategizing ways to fight fires with little down time. If you don't juggle resources well, the stress of managing a live site will take a toll on your team. Jane Fraser takes you through the setup and deployment of a War Room for releasing software in a 24/7 online world. See how Electronic Art’s use of wikis, chat rooms, and call bridges help keep communications flowing smoothly. Join Jane to follow the path of a production issue from inception to conclusion-identification, reproduction, risk assessment, patching, and the checks and balances to ensure the safest path towards fixing the issue. Learn from Electronic Art's lessons to eliminate some of the pitfalls in your 24/7 online world.