Making a Business Case for Test Process Improvement

Time-consuming and marginally effective test processes are unacceptable in today's marketplace. The high demands of eBusiness applications combined with the more challenging quality requirements on security, usability, and performance require adequate and more mature test solutions. Dedicated, practice-based process improvement models provide the frame of reference for continuous improvement of test processes. This is obvious to quality and testing professionals--but how do you convince management? Martin Pol discusses ways to obtain management buy-in for test process improvement, and provides case data from his experiences in improvement projects.