Metrics For Test Managers

To be most effective, test managers must develop and use metrics to help manage the testing effort and make informed decisions about the software' quality. Although there is no one set of metrics that satisfies the needs of every test manager, there are certain things that all managers need to measure. Additionally, most important decisions should be supported by more than one metric. Rick Craig presents guidelines for you to build a set of metrics to track test status, measure test effectiveness, and predict product quality. Rick also addresses some of the major causes of dysfunction in the collection and use of metrics.