Mistakes Outsourcing Customers Make

Ten years of experience with test outsourcing at Polteq Lucent Technologies has shown that it can be successful. However, on the way to success, many-and sometimes painful-lessons were learned. Kees Blokland shares the most common test outsourcing mistakes others have made with the hope that you will not repeat them. One key mistake is the expectation of large and rapid cost savings-many that have been seduced by this temptation have not been successful. Another mistake is to believe that the outsourcing vendor actually knows how to test your applications-just because they are far away doesn't mean they know your business. Kees presents a full list of outsourcing mistakes and discusses how you can prevent them from happening-or repair the damage if mistakes have already occurred. If you're planning to outsource testing or are in the middle of an outsourced project, you will find Kees' insight very useful.

• The top ten mistakes made by outsourcing customers
• Valuable techniques to prevent trouble-both yours and your organization's
• Shared test outsourcing experiences and knowledge