More than the Process Police: CMMI® Process and Product Quality Assurance

For organizations to succeed in process improvement efforts, they must determine whether newly introduced processes are, in fact, being adopted by managers and practitioners. The Capability Maturity Model Integrated (CMMI®) identifies this verification activity as Process and Product Quality Assurance (PPQA). If you think PPQA is simply "process police," you're not getting all that you should out of your CMMI® practices. Done right, PPQA can be a driving agent for change in your organization. Unfortunately, all too often PPQA ends up little more than a post-mortem review of what was done wrong. That approach, which offers little opportunity to change behavior, not only lowers the value of the process, but also hampers change management efforts. Will McKnight demonstrates the potential of an efficient PPQA process. Take back a full functional PPQA process to help transform your process police into valuable, proactive change agents.