Say Yes - or Say No? What to Do When You're Faced with the Impossible

The ability to communicate is a tester's-and test manager's-most important skill. Imagine this scenario. You’re a test manager. Your team is working as hard as they can. You’re at full capacity, trying to find time to test the new system your boss just gave you. And now your boss is in your office, asking you to take on one more assignment. What do you do? Say "Yes" or say "No"? Johanna Rothman shows you how to make a compelling case and communicate effectively the work you have and the work you can accomplish, making an impossible situation possible.