Testing and Quality at FedEx: How to Add Value Throughout the Development Life Cycle

When Glenn Daily was given the task of ensuring software quality for FedEx's revenue software development, he took a new approach. The time was right for a dramatic change in the way software was developed and tested. Daily and FedEx's current CIO, Chris Hjelm, created a new department that has improved testing and quality by employing a life cycle testing approach coupled with metrics, process management, and certification checkpoints. Learn how they achieved and maintained critical "buy-in" from senior management, users, and the development organization to meet the quality challenges and substantially improve software development at FedEx.