Theory and Practice in Test Process Improvement at Barclays Bank

How do you obtain buy-in on a test process improvement project in an organization with nearly two thousand developers? This presentation gives the inside story of how Barclays Bank Plc. set out to improve their test process, and how they succeeded. Kath Harrison and Martin Pol discuss their first-hand experience, offer recommendations for dealing with obstacles, and put the spotlight on possible pitfalls to avoid. They also detail the method used by Barclay's to implement best process improvement on one of its major Internet applications.