Usability Testing in a Nutshell

Because systems are now more complex and competition is extreme, testing for usability is crucial for ensuring our products not only stand out from the crowd but even exceed our customer's expectations. As testers, we often encounter requirements such as "The system must be user-friendly." What does this mean? And, more importantly, how do we test against this vague notion? Join Julie Gardiner as she presents usability testing techniques to help evaluate system efficiency, effectiveness, and user satisfaction. Take back a toolkit full of usability testing techniques-heuristic evaluation, cognitive walkthrough, focus groups, personas, contextual task analysis, usability labs, and satisfaction surveys-for your next testing project. Learn how to define usability goals and how to get your development team to take usability issues seriously. If you want to improve your confidence in usability testing, this session is for you.