Does anyone have any experiance or heard of anyone integrating BMC Remedy Service Desk with CA-SCM?
We' ve done this. We've write a PERL script called in a post-link of a Promote Process. The script sent an email at the Remedy Server, that contain a text parsed in a XML form...After that Remedy open automatically a remedy to the user (or group) indicated in the text of the email
You probably want to check with the vendor to see if they have an already developed integration. But here is a link to the BMC integrations and you can review the API.
I will tweet this out and see if I can get some more responses for you.
Bob Aiello
Technical Editor, CM Crossroads
You probably want to check with the vendor to see if they have an already developed integration. But here is a link to the BMC integrations and you can review the API.
I will tweet this out and see if I can get some more responses for you.
Bob Aiello
Technical Editor, CM Crossroads
We' ve done this. We've write a PERL script called in a post-link of a Promote Process. The script sent an email at the Remedy Server, that contain a text parsed in a XML form...After that Remedy open automatically a remedy to the user (or group) indicated in the text of the email