This paper describes the way that a UK company controlled and improved ad-hoc testing, and was able to use the knowledge gained as a basis for ongoing, sustained product improvement. It details the session-based methods initially proposed, and notes problems, solutions, and improvements found in their implementation. It also covers the ways that the improved test results helped put the case for change throughout development, and ways in which the team has since built on the initial processes to arrive at a better testing overall.

This paper focuses on establishing test automation as a service in the software development organization at the outset, with the importance being given especially to the testing group. Test automation should direct its efforts to increase the efficiency and effectiveness of the manual testing process by providing 'Quality' Test Automation services. Test Automation should always aim at supplementing the manual testing to quickly assess the quality of the application under test through the execution of quality test automation suites. The building blocks of test automation services are discussed thoroughly to successfully finish test automation projects.

This paper explores the relationship between SCM and the modern development models, provides an explanation of how to provide SCM in a quick, concise way, and describes how to adapt the "Just Enough SCM" philosophy to the most demanding standard.

Capacity assessment has become a necessity in today's complex network environments. Indeed, conducting rigorous assessments can not only bring peace of mind and improved performance and stability to the final system, but also saves time and money. Conducting these assessments requires tools that properly address the realities found in environments such as the Internet or enterprise network infrastructures. In fact, conducting assessments without these realistic factors can be risky, often not resulting in a real world picture of the performance or capacity of the system. We introduce CawUsers as the definition of a real world user-assessments using CawUsers will vastly improve the understanding and confidence in a system to meet the demands and rigors found in the real world.