While working at a telecommunications company, Linda Hamm had the task of developing and automating tests in a very short time with high-quality expectations. One of the projects was a rule-based expert system for switch maintenance. To help nail down the requirements, the group wrote state diagrams. This article is about what they are and how the group used them.

Are you challenged with having to hire people when your budget is limited, time constraints are tight, and the testing effort is overwhelming? Many of us have faced these situations. In this article, Jack Cook shares some techniques that have proven effective in recruiting and retaining testers.

Gedaliah Friedenberg encourages developers and development managers to use the McCabe IQ tool to enhance their development process and deliver better software to QA.

Politics is often seen as a dirty business--but in the right hands it can be a way of bridging the gap between "I've got a great new project idea" and getting the right product into your customers' hands. Elizabeth Schmitz shares what she's learned about project politics.