In this excerpt from an interview recorded at this year's Better Software and Agile Development Practices East conferences, authors Bob Aiello and Jez Humble discuss the challenges and the rewards of instituting configuration management and DevOps practices.

Service management systems are IT’s online face to the business. Although employees rely on enterprise applications and personal productivity tools to get their jobs done, they turn to the IT service system for fulfillment when they run into problems. This article defines the top five reasons for choosing orchestrated ITSM systems, then compares and contrasts these systems to the other classes of ITSM systems in use today.

Bob Aiello explains that ALM and ITIL provide considerable guidance that can help you implement a comprehensive software and systems development lifecycle. Your organization would benefit from implementing these best practices, especially if you need to meet regulatory requirements or perhaps pass an internal audit once in a while.

Agile's core principles may have been originally intended at the software development, but the concept of DevOps has shown that agile's benefits can be experienced by a much larger audience. Collaboration between these two departments benefits just as much as anyone.