Articles

How Does Software Development Fit in with ITIL's Configuration Management Database?

How does software development fit with your ITIL CMDB? ITIL® has long been recognized as the de facto industry standard for IT service management and the adoption of ITIL has been growing rapidly across the world. IT Service Management (ITSM) derives enormous benefits from a best practice approach. Change management and configuration management are core practices at the heart of ITIL and ISO/IEC 20000, the auditing standard that is aligned with ITIL.

Bringing Business Value to IT Governance

For some organizations, IT governance is just another set of standards that is stated yet with few (or no) compliance expectations, little actual verification occurring, few or no metrics to indicate compliance, and even less use of the results by senior management to run their organization. Without support for standards, including practices, policy, verification, metrics and management’s commitment to use the results to manage the organization, IT governance, like any other standard, will only be perceived as yet another item that has little management support and is lacking value in the organization.

Mario  Moreira's picture Mario Moreira
Transparency improves Governance

The article discusses IT governance and compliance, which tends to suggest more formal and rigorous processes. The authors explore how you can agile practices with in the framework of governance and compliance rules and regulations.

What do Enterprise Architecture principles require of Configuration Management?

Although we usually think of configuration management in the context of a software development project, CM also exists in the context of an enterprise. I wondered if taking the twenty principles used for an enterprise architecture framework, we could see just how well configuration management stands up to supporting these general architectural principles in an enterprise context.

Charles Edwards
Estimation IT Software Development The Estimation Fallacy in IT Software Development

Despite the fact that iterative approaches to software development are increasingly used, most of the people paying for IT software developmet have an expectation that we should be able to tell them—before coding starts—"what's it going to do, what's it going to cost, and when's it going to be ready?" This article exlains why that's an unattainable expectation and corrects the misleading "product-lifecycle-model" for estimating.

Bill Walton

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