Metrics are only worthwhile if you review and use them. Do your quality reports go directly from the inbox to the trash can? A quality metrics program can be a great asset to your organization. Engineering, sales, and the company overall can benefit from having such a program. This article will help you explore ways to make measurements meaningful outside of QA.

This article aims to show you the rich variety of information that can be used to help you build a good model of the system you are involved with. Some of the areas covered are: the business context; the language; the organizational structure; the culture; and cross-departmental relationships.

III offers alternatives to thirteen commonly misused terms and phrases, including walkthrough, quality assurance, phase, O-O analysis, maintenance, function, and estimate.

For all of the effort we've made in the software field to find the best methodology, the best programming language, the best operating system, the best set of tools, even the best process maturity model—the search for the "best" is often futile. Robert L. Glass urges you to not be confined by a software approach that doesn't match your specific needs.