Articles
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How the Right Business Engagement Can Lead to Transformation “Happy Ever After” Winning the hearts and minds of users should be a priority of business transformation from day one. This way the people who really know the day-to-day running of the business have the opportunity to ensure that the new system will meet their and the organization’s requirements when it’s delivered. |
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Seven Essentials for DevOps Success The success of DevOps depends on the team’s ability to have the right mix of human judgment, culture, process, tools, and automation. Here are seven essentials to help you be cautious and prepare for your DevOps journey. |
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B2B Mobile Apps: Why Stability and Reliability Represent the Key Metrics for Success Today, software vendors continue to rush the development of new B2B apps in order to capture a share of this ever-expanding market. However, it’s crucial to recognize what it takes to achieve success. In a competitive environment with high expectations, you must deliver a user-friendly app with consistent business value and reliable experiences. |
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Has Continuous Deployment Become a New Worst Practice? Software development has been moving toward progressively smaller and faster development cycles, and continuous integration and continuous deployment are compressing delivery times even further. But is this actually good for businesses or their users? Just because you can deploy to production quickly and frequently, should you? |
Better Software Magazine Articles
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The Evolution of Software Monetization End-users are demanding anytime, anywhere access to software apps on their devices. These changes are shifting the way software vendors conduct business. Michael Zunke uses the results of industry surveys to show how software products and services should be licensed. |
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Playing Games to Improve Software You may not have heard about gamification, but instructional designers are now using game principles to help with retention of learned material in many forms of training. Ross Smith and Rajini Padmanaban believe that developers' UX and app design can benefit from gamification. |
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Incorporating User Experience into Early Agile Cycles Chris Nodder explores the emerging need to focus on a software app's user experience. It doesn’t have to cost a fortune to perform some basic user experience analysis as long as it is done early and tested throughout a project’s lifecycle. |
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A Tale of Two Doctors and the Value Stream Johanna Rothman compares the experience a patient has with doctors to software development. Producing value implies that the customer believes the software you create provides an important benefit by taking into consideration the way a user works along with an exceptional user experience. |
Interviews
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The Glamour Is Back in Testing: An Interview with Dona Sarkar
Video
In this interview, Dona Sarkar, head of the Windows Insider Program at Microsoft, speaks about how the initiative allows them to get user feedback before final release. She highlights the importance of getting out in the field to understand your users’ experiences and the difficulties they encounter. Dona also discusses the evolution of the testing role, saying she anticipates that in the near future, testers will have their moment. |
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Testing Challenges in Creating Wearable Technology: An Interview with Janna Loeffler
Video
In this interview, Janna Loeffler, senior manager of experience quality standards at Carnival Corporation, discusses new technology being implemented on Carnival Cruise Lines to facilitate payments and security. She details the testing challenges of implementing wearable devices. |
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Finding Microefficiencies in Agile Practices: An Interview with Melissa Tondi Melissa Tondi discusses retuning your standard agile practices to better engage the project team, enabling them to write code that will pass testing and free testers to assume the role of user advocate. |
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Performance Testing for the Sake of Your Users: An Interview with Andreas Grabner
Video
In this interview, Andreas Grabner of Dynatrace explains why you need to pay attention to your users' needs when you're doing your performance testing. He shares his performance testing approaches and explores the top problem patterns that you can learn to spot in your apps. |
Conference Presentations
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Agile and DevOps Transformation in the Telecom Industry
Slideshow
The telecom industry changes rapidly, the competition is fierce, and user experience is the utmost priority. In today's world of digitization and data personalization, effective use of agility and DevOps is the key behind ensuring customer satisfaction. |
Nilanjana Banerjee
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By the Reader, for the Reader: The Wall Street Journal’s Secrets to Customer-Centric Experiences
Slideshow
Readers of The Wall Street Journal have seen many stories about companies shutting their doors after years of success. |
Sumeet Mandloi
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Full-Coverage Testing in Small-Business Environments
Slideshow
In small-business environments, testing is often completed in hindsight—or overlooked entirely. |
Chad Jung
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5 Ways to Make Load Testing Work for You
Slideshow
While organizations understand the need for load testing, and many even have the necessary tools to manage it, they still fail to execute it well and “do the job” for end-users. Frustration at a poor user experience is increased by the IT organization's failure to explain... |
Israel Rogoza
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