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How does one categorize Severity? Should you use numbers like 1, 2, 3; generic names like High, Medium, Low; or more specific names? A telephone switching system, for example, might use industry-specific categories such as "system issue," "line issue," or "call issue." Other environments, as we'll see in this article, tailor classification terms to meet their own functional needs.

Richard Schooler works with the development and testing of InCert's software behavior analysis tools. In this article, Schooler describes how InCert leveraged their automated tests by thinking carefully about changes that allowed test reuse.

A metrics program is any planned activity in which you use measurement to meet some specific goal. If you do not have a clear technical goal for a metrics program, then you are almost certainly not ready for such a program. Here's how to design a measurement program that leads to decisions and actions.

No matter what the origin of your CM software, improper installation, poor training, and program defects can lead to disaster. This article discusses how to make the most of your current CM tools, and how to ensure that your CM system will do what it's supposed to do.

This article makes three points. First, errors happen. Second, systems can encourage errors. Third, a basic understanding of the kinds of errors humans make can help us design better systems. Here are some suggestions to help avert trouble.
 

You have a Y2K effort in place, and it's all about preparation for an event you know is coming. What have you overlooked that’s going to bite you? This article will help give you 20-20 foresight to anticipate potential "gotchas."

If you're paying the bill for all the graphics, glitz, and applets, you're going to want to have some evidence that thousands of potential customers have actually seen your Web site. Here is a step-by-step recipe for testing system, network, and Internet reporting systems.