Does anyone have any experiance or heard of anyone integrating BMC Remedy Service Desk with CA-SCM?
You probably want to check with the vendor to see if they have an already developed integration. But here is a link to the BMC integrations and you can review the API.
I will tweet this out and see if I can get some more responses for you.
Bob Aiello
Technical Editor, CM Crossroads
We' ve done this. We've write a PERL script called in a post-link of a Promote Process. The script sent an email at the Remedy Server, that contain a text parsed in a XML form...After that Remedy open automatically a remedy to the user (or group) indicated in the text of the email
CMCrossroads is a TechWell community.
Through conferences, training, consulting, and online resources, TechWell helps you develop and deliver great software every day.