There are no industry standards for Web response times. How long a user is willing to wait for a Web page to load depends on any number of variables and conditions. Find out how to determine and quantify performance criteria and use those criteria to create happy customers.

When was the last time you thought about floating-point arithmetic? Chuck Allison says in order to attain maximum accuracy we need to brush up on our floating-point number knowledge and get back to our roots.

Humans don't handle complexity well, and we certainly can't see the future—which helps explain why our plans and designs so often are flawed. In response to this truth, our guest technical editor offers Payson’s Law of Imperfect Plans. Embracing this law can help you avoid the dreaded analysis paralysis and accept that perfection just isn't possible.

These days outsourcing is a pretty familiar concept in this industry. Has globalization hit your company yet? Naomi Mitsumori has been involved in sending testing work offshore, and she has six suggestions that can help you successfully manage the transition.