Looking to bridge the gap between code and customers? David Crosby and Carl Erickson elaborate on the benefits of an approach called Presenter First, a simple technique that can be repeated as many times as needed to get the job done.

Through this tale of a planning spreadsheet and its effect on three different projects, learn the impact a single decision can have on a project--and pick up some helpful tools like fingerprint graphs and project timelines along the way.

When a factory comes to a screeching halt and the collected team managers start pointing fingers at team members and ducking blame, one manager sets a valuable example by offering up a name--his own.

The relationship was wildly exciting and adventurous when it began, but soon Dion Johnson discovered the scandalous truth about his new friend, Record & Playback. Not wanting to endure or support such deceitful behavior, Dion embarked on a campaign against Record & Playback. With the intervening years acting as a buffer, he now wants to give Record & Playback a second chance. In this column, find out how Dion plans to save the relationship from totally dissolving.