A testing technical leader at Intel Corporation, Shmuel Gershon has experience in firmware and software testing, coaching testers, and helping friends. His experience includes working in large and small companies and as a freelancer, in South America and Israel. Shmuel used to be a programmer but discovered that testing is twice the fun. A frequent speaker at local software conferences, he is convinced that the most significant factor in our quest for quality is people—not features or technology. Shmuel writes about software testing at testing.gershon.info and recently published “Rapid Reporter,” an exploratory testing note taking tool.