Continuous improvement is the goal of agile teams. But what does it look like when we create a continuous improvement strategy beyond our agile teams and bring it to the company level? Working at Spotify, Kevin Goldsmith saw the benefits of its fantastic continuous improvement culture. When he joined Avvo as its new CTO, his primary goal was to help Avvo create that culture for itself. In this session, Kevin will show what Avvo has done to build a foundation for a continuous improvement culture. He’ll explore the frameworks used to create highly engaged teams and share the organizational and process models that support and empower individuals and groups to own and drive improvements to make themselves more efficient and the company a better place to work. You'll leave with a template to help you build a continuous improvement culture in your company.

Today’s IT systems communicate with customers through multiple points of engagement and various interfaces, ranging from web, mobile, and voice to BOTs and apps like Alexa and Siri. Sanil Pillai says these systems need to provide seamless handoffs between different points of interaction—while at the same time providing relevant and contextual information quickly. To accomplish this, a team must be able to successfully pair device hardware capabilities and intelligent software technologies such as location intelligence, biometric sensing, and Bluetooth. Testing these systems and interfaces is becoming an increasingly more complex task, and traditional testing and automation processes simply don’t apply to new-generation digital interaction services. Join Sanil as he discusses the testing and automation challenges in new-generation digital interactions using hyperconnected BOTs.

Some developers and testers think that APIs, whether internally developed or not, should just work. Unfortunately, without a significant amount of focus on testing API services, one little flaw can spell disaster for your application—especially security vulnerabilities where hackers will target your application. Elise Carmichael discusses the risks of not fully testing APIs, how to be sure that all services are tested fully, and the types of negative testing you need to do on APIs. She shows you a method to organize your tests using Postman, a tool for REST web services testing. During this session, Elise and the participants will write some Postman API tests with variables and then execute the tests with Newman, a command line application for running Postman tests that you can include in continuous integration scripts.

In the shift toward “continuous everything” in software development and delivery, we know that testing and testers must foster and support innovation within technology. Many of us just don’t know how to gauge that shift or, more importantly, know what needs to happen within our role to make it happen. Melissa Tondi explores the future of testing, what skills we should have/develop to ensure we are prepared for that future, and the traits of a quality engineer (QE)—where she believes many tester roles are shifting. Melissa walks you through what an innovation-oriented QE organization looks like, how she has shifted several traditional QA/testing teams to become quality engineers with balance between traditional specialist roles and more generalists—all while keeping efficiency and innovation at the forefront.