To continue our series exploring what it means to care about quality and to build better software, we spoke with Compuware executive David Kapelanski, who says that true quality is invisible.

Turn to The Last Word, where software professionals who care about quality give you their opinions on hot topics. This month, an industry expert explains why he changed his mind about the value of exploratory testing—well, mostly.

We're pleased to bring you technical editors who are well respected in their fields. Get their take on everything that relates to the industry, technically speaking. In this issue, read why some arguments aren't worth having.

Like exercise, usability testing is something we all say we want to do but somehow never get around to doing. Yet, as the saying goes, a journey of a thousand miles begins with a single step. Find out how to take the first steps toward a real usability testing regimen.