change management Questions

Are Change Requests necessary for defects?
By LaShawn Dorsey - July 20, 20121 Answer

There are those on my team that think a CR is only needed for requirement changes/customer requests and not for defects.

Can someone please help me to explain why this is not true.

I feel that outside of normal help desk support, all changes, to include correction of functional defects should pass through a CR. This way we properly document that a change was necessary to make the system function properly. This also allows us to track items that were not properly addressed during initial development.

Need help with ClearQuest advanced query
By DevelTec - June 22, 20121 Answer

I have a stated record type of Escalation which has a parent/child relationship with a stateless record type of CodeStreams. CodeStreams has a resolution field for each child CodeStream. There can be many CodeStreams to one escalation.

I am trying to create a query that will only return records in which none of the children have a resolution of "fixed".

I have tried a variety of and/or options to no avail, seems some records still come back where a child is "fixed". I am thinking this may have to be done with SQL, any help would be much appreciated.

How do I implement email submissions in Change Synergy?
By devenbabau - June 21, 20121 Answer

Can so someone share you the way to implement email submission in 5.2?

I am also using 5.2 and one of our project requested to implement this feature. May be I can make some improvement and share with you.

Why is Teamtrack often down?
By anilkumar_k - June 7, 20121 Answer

We are using TeamTrack as our defect tracking tool. And we are Admin's for TeamTrack. But recently TeamTrack is often coming down or locked somehow.

Can you please let us know where to check the logs ? We actually want to know what may be the reason for down/lock/hang.

Whenever it goes down, we bounce the IIS server. But recently it is hanging up several times in a day. Can you please suggest wherr to check and what may be the reason for hanging?

Thnx in advance.

Regards,
Anilkumar

How do we find invalid email addresses in TeamTrack?
By choudary_ss - April 3, 20123 Answers

We have almost 14000 TT users, and we are finding hard to find invalid email address.

Do we have any script to get all the invalid email address?

How to Send notification email via Outlook to all the users of TeamTrack?
By choudary_ss - April 3, 20124 Answers

I am new to the teamtrack and do not have basic knowledge on TT.

I have been asked to create a script which wil send notification mail to all the internal/external users via Outlook for outages, maintenance, etc…

Please help me.. waiting for the response

Can we add Release Date thru DB in TeamTrack?
By choudary_ss - April 3, 20121 Answer

One of our requirement was to add requested release date of a application in Teamtrack. For example, suppose a appliction "ABC", now i would like to add a release date "04/04/2012."

We have a procees to login to the remote server and select the application name and add the release date.

Now my question is can we add the release date in Database directly. If Yes in which all tables and which column we need to add?

Thanks in advance !!!

ndvr processor code with Debug tool for cobol II
By dinakar85 - April 2, 20121 Answer

We are moving from Xpediter to Debug tool. I need to update the corresponding processors with debug options.

1. Could someone help me with Dndevor & Debug tool compiler for COBOL version 3 and version 2

2. How to differentiate the versions in the processor in endevor.

3. Sample processor code of a cobol3/cobol2 with debug tool.

Regards,
Dinakar

Teamtrack : Adding Release Date
By choudary_ss - April 2, 20121 Answer

One of our requirement was to add requested release date of a application in Teamtrack.

For example suppose a appliction "ABC", now i would like to add a release date "04/04/2012".

We have a procees to login to the remote server and select the application name and add the release date

Now my question is can we add the release date in Database directly. If Yes in which all tables and which column we need to add?

Thanks in advance !!!

Need help with TeamScript error: ERR #25 for the SetFieldValue lines?
By crknittel - February 29, 20121 Answer

New to TeamScript, I am trying to set a Binary field (SEND_TO_DOCUMENTUM)to Yes or No based on a single selection of YES.

I wrote the script below, but keep getting an SYNTAX error -- ERR #25 for the SetFieldValue lines.

The DBNAME of the field is SEND_TO_DOCUMENTUM.

Does someone know what I need to do to remove the errors from the script below?

Option Explicit
Dim CurrentRecord, bRetVal, strSystem
If Ext.ShellHasProp("Item") Then
Set CurrentRecord = Shell.Item
bRetVal = CurrentRecord.GetFieldValue("POST_TO_DOC",strSystem)
If strSystem = "YES" Then
CurrentRecord.SetFieldValue("SEND_TO_DOCUMENTUM","Yes")
Else
CurrentRecord.SetFieldValue("SEND_TO_DOCUMENTUM","No")
End If
End If

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